Retail & Store Staff
How a home appliances brand trained retail and service teams on product and customer service together
Product, service and in-store training for promoters and technicians, with one certification across every category.
- programs
- 18
- programs
- certification across every category
- 1
- certification across every category
- average assessment score
- 86%
- average assessment score
The problem
A promoter may sell three different appliances in a day, and a technician is often the only person a customer meets after buying. The brand needed both to know every product and deliver the same service standard.
Our approach
- 01
Product and service together. Not in separate silos.
- 02
One certification. A single test across every category.
The solution
- Product training Every category a promoter sells.
- Service excellence A customer-first service program.
- Retail execution What a good counter looks like.
The outcome
- Promoters and service staff are certified across the whole range against one standard.
If your promoters sell more than one category, you can certify them on all of it with one test, on their phone.
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