Terms of Service

1. Agreement and scope

These Terms govern your access to and use of leap10x.in, the Leap10x platform, applications, APIs, dashboards, AI features, content tools, WhatsApp or other channel-based delivery, support, and related services (collectively, the “Services”). By accessing or using the Services, creating an account, or accepting an order form that references these Terms, you agree to them. If you do not agree, do not use the Services.

An order form, statement of work, data processing agreement, or other written agreement signed by both parties (each, an “Order”) may contain additional terms. If there is a conflict, the Order controls for the subject matter of that Order, followed by these Terms. Our Privacy Policy and Cookie Policy also apply.

2. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract to administer or purchase the Services. If you use the Services for an organization, you represent that you have authority to bind it. Learners may use the Services only when invited or authorized by a Customer. The Customer is responsible for ensuring that its learners are legally permitted to participate, including obtaining any required parental or guardian consent before enabling access for a person under 18.

3. Services and service changes

Leap10x provides tools for creating, translating, delivering, managing, and measuring frontline learning and communications, including through messaging and voice channels. The particular features, limits, support, subscription period, and service levels purchased by a Customer are set out in the applicable Order or plan description.

We may improve or modify the Services from time to time. We will not materially reduce the core functionality of a paid Service during its current subscription term, except where reasonably necessary for security, legal compliance, prevention of abuse, or changes made by a third-party provider. Any timelines, roadmaps, previews, or “coming soon” features are informational and are not commitments unless included in an Order.

4. Accounts and administrators

• Provide accurate, current account and billing information.
• Keep credentials confidential, use reasonable security safeguards, and do not share individual administrator accounts.
• Promptly notify us at hello@leap10x.in of suspected unauthorized access or a security incident involving the Services.
• Accept responsibility for activity under your accounts and for the acts and omissions of your administrators and authorized users.

Customer administrators may manage accounts, access Customer Content and learner activity, configure the Services, and control permissions. Learners should direct questions about such administration to the Customer.

5. Customer responsibilities

The Customer is responsible for:

• its use of the Services and compliance by its authorized users;
• the accuracy, legality, quality, and appropriateness of Customer Content, training, assessments, communications, recipient lists, and instructions;
• having all notices, consents, permissions, and lawful bases needed to provide personal data and contact learners through the selected channels;
• honouring opt-outs and complying with employment, labour, marketing, telecommunications, accessibility, recordkeeping, and industry-specific laws that apply to its activities;
• reviewing and approving content before deployment, particularly safety, medical, financial, legal, compliance, or other high-impact material; and
• maintaining appropriate backups or source copies of Customer Content.

Leap10x provides technology and does not act as an employer, training certifier, legal adviser, or regulator. A completion record or certificate generated by the Services does not by itself establish legal or regulatory compliance unless the applicable authority expressly accepts it.

6. Acceptable use

You must not, and must not help anyone to:

• use the Services unlawfully, fraudulently, deceptively, or to violate another person's rights;
• upload or distribute content that is infringing, defamatory, abusive, discriminatory, obscene, exploitative, malicious, or otherwise unlawful;
• send spam or unsolicited communications, impersonate others, or misrepresent affiliation or message origin;
• upload malware, probe or bypass security, disrupt the Services, or gain unauthorized access to systems or data;
• reverse engineer, decompile, copy, scrape, frame, resell, sublicense, or create a competing service from the Services, except where the law does not permit such a restriction;
• use automated means that place an unreasonable load on the Services or circumvent usage, rate, or access limits;
• use the Services to make solely automated decisions that produce legal or similarly significant effects on a person without appropriate human review and a lawful basis; or
• use AI features to develop competing foundation models or in a manner prohibited by an applicable AI or third-party provider policy communicated to you.

We may investigate suspected violations and remove or restrict access to content where reasonably necessary. We may cooperate with lawful requests from authorities.

7. Customer content and learner data

“Customer Content” means content, documents, prompts, branding, recipient details, personal data, communications, and other materials submitted to or generated for a Customer through the Services. As between the parties, the Customer retains its rights in Customer Content.

The Customer grants Leap10x and its subprocessors a worldwide, non-exclusive, limited licence to host, copy, transmit, display, process, translate, adapt, and otherwise use Customer Content only as needed to provide, secure, support, and improve the Services, comply with law, and follow the Customer's instructions. The Customer represents that it has the rights and permissions necessary to grant this licence.

Where Leap10x processes learner personal data on a Customer's behalf, the Customer determines the purposes and means of that processing and Leap10x acts as its service provider or data processor, subject to the applicable Order and data processing agreement. Each party remains responsible for its own obligations under applicable data protection law.

8. AI-assisted features

Some Services use artificial intelligence to generate, translate, summarize, recommend, classify, score, or respond to content. AI output may be inaccurate, incomplete, biased, or unsuitable and may not be unique. You are responsible for human review, fact-checking, permissions, and the decision to use or distribute any output. Do not rely on output as a substitute for professional advice or as the sole basis for employment, safety, medical, financial, legal, or other high-impact decisions.

To the extent permitted by law and subject to third-party rights, you may use output generated for you. Because AI can produce similar output for different users, we do not represent that output is exclusive or protectable by intellectual property law.

9. Privacy, security, and confidentiality

Our collection and use of personal information for our own purposes is described in our Privacy Policy. We use reasonable technical and organizational safeguards designed to protect Customer Content, but no system is completely secure.

Each party may receive non-public information that is identified as confidential or that reasonably should be understood to be confidential. The receiving party will use such information only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel, advisers, and providers who need to know it and are bound by confidentiality obligations. These duties do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information where legally required after giving notice when legally permitted.

10. Third-party services

The Services may interoperate with third-party platforms and providers, including WhatsApp/Meta, telecommunications carriers, cloud infrastructure, payment processors, and AI providers. Their availability, functionality, policies, and terms are controlled by those providers. You must comply with applicable third-party terms. We are not responsible for third-party services, outages, acts, or changes, but we will use commercially reasonable efforts to manage the integrations we provide. Enabling an integration authorizes us to exchange the data necessary to operate it.

11. Intellectual property

Leap10x and its licensors own the Services, software, interfaces, documentation, templates, models, workflows, trademarks, and related technology, including improvements and derivative works. Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for its internal business purposes. No other rights are granted. Neither party may use the other's names, logos, or marks without prior written permission, except as expressly agreed in an Order.

12. Feedback and usage data

If you provide ideas or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation. We may collect and use service telemetry and aggregated or de-identified data to operate, secure, analyze, and improve the Services, provided it does not identify the Customer or any individual. We will not publicly identify a Customer or publish its confidential performance data without permission.

13. Fees, taxes, and payment

Fees, usage allowances, billing frequency, and payment terms are stated in the applicable Order or checkout page. Unless the Order says otherwise, fees are billed in advance, are non-cancellable and non-refundable except where required by law, and exclude applicable taxes. The Customer is responsible for taxes other than taxes on our net income and for providing valid tax information. We may charge reasonable interest on overdue amounts to the extent permitted by law and may suspend paid Services after notice if undisputed fees remain overdue. Pricing changes apply on renewal unless otherwise agreed.

14. Trials and beta features

Free trials, previews, and beta or experimental features are provided for evaluation, may be changed or withdrawn at any time, may have additional limits, and are provided “as is” without service-level commitments. Unless disclosed before sign-up, a free trial will not automatically convert into a paid subscription without your authorization.

15. Term, suspension, and termination

These Terms continue while you access or use the Services. Subscription duration and renewal are governed by the applicable Order. Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured. We may immediately suspend or limit access where reasonably necessary to prevent a security threat, unlawful activity, material harm, third-party policy violation, or where continued provision would violate law. Where practical, we will give notice and work to restore access after the issue is resolved.

On termination or expiry, access ends and unpaid fees become due. Subject to the Order, applicable law, and payment of amounts due, the Customer may request an export of available Customer Content within 30 days. We may then delete Customer Content in accordance with our retention practices, except where retention is legally required. Provisions intended by their nature to survive—including ownership, confidentiality, fees, disclaimers, indemnity, liability limits, dispute terms, and general terms—will survive.

16. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Leap10x disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services or AI output will be uninterrupted, error-free, completely secure, accurate, or suitable for every purpose. Nothing in these Terms excludes a warranty or statutory right that cannot lawfully be excluded.

17. Indemnity

To the extent permitted by law, the Customer will defend and indemnify Leap10x and its affiliates, officers, employees, and agents against third-party claims, damages, and reasonable costs arising from Customer Content, the Customer's or its users' unlawful use of the Services, breach of Sections 5–7, or violation of a third party's rights. We will promptly notify the Customer of a claim, provide reasonable cooperation at the Customer's expense, and allow the Customer to control the defence and settlement, provided no settlement admits fault by or imposes an obligation on Leap10x without our written consent.

18. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenues, goodwill, business opportunity, or data, arising out of or related to the Services or these Terms, even if advised that such loss was possible.

To the maximum extent permitted by law, each party's total aggregate liability arising out of or related to the Services or these Terms will not exceed the fees paid or payable by the Customer for the affected Services during the 12 months immediately preceding the event giving rise to the claim. For free Services, Leap10x's total aggregate liability will not exceed INR 10,000.

These exclusions and caps do not apply to payment obligations, either party's fraud or wilful misconduct, breach of confidentiality, infringement or misappropriation of the other party's intellectual property rights, the Customer's indemnity obligations, or liability that cannot be limited by law.

19. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict of laws principles. Before filing a formal claim, each party will give the other written notice describing the dispute and will attempt in good faith to resolve it for at least 30 days. Subject to any non-waivable statutory rights, the courts located in Gurugram, Haryana will have exclusive jurisdiction. Either party may seek urgent injunctive or equitable relief at any time to protect confidential information, intellectual property, or system security.

20. Changes to these Terms

We may update these Terms to reflect changes in the Services, law, or our business. We will post the revised Terms and update the effective date. For material changes affecting paid Services, we will provide reasonable advance notice by email, in-product notice, or another appropriate method. Changes ordinarily take effect on the stated date; material changes to a paid subscription ordinarily take effect at renewal unless needed sooner for legal, security, or abuse-prevention reasons. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services, subject to the applicable Order.

21. General terms

• Entire agreement. These Terms, applicable Orders, and incorporated policies are the entire agreement regarding the Services and replace prior discussions on that subject.
• Assignment. Neither party may assign the agreement without the other's written consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the obligations. Any other attempted assignment is void.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
• Independent parties. The parties are independent contractors. The agreement creates no partnership, agency, employment, fiduciary, or franchise relationship.
• No third-party beneficiaries. The agreement does not confer rights on anyone other than the parties and permitted successors.
• Waiver and severability. A waiver must be in writing and is not a continuing waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective.
• Export and anti-corruption compliance. Each party will comply with applicable export-control, sanctions, and anti-bribery laws and will not use the Services for or on behalf of a prohibited person or destination.

22. Contact and notices

Legal notices to Leap10x must be sent by email to hello@leap10x.in and will be treated as received when acknowledged. We may send notices to the email address associated with your account, through the Services, or to the contact specified in an Order. You are responsible for keeping your contact details current.