Frontline Training & Microlearning Glossary
Plain-English definitions for the terms L&D, operations, and compliance teams use when training frontline and deskless workforces.
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Blended Learning
Blended learning combines digital self-paced training with live in-person or virtual sessions to balance scale with depth.
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Compliance Training
Compliance training is mandatory training that ensures employees understand and follow the laws, regulations, and internal policies that govern their work.
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Deskless Workforce
The deskless workforce is the segment of employees - about 80% of all workers globally - whose jobs are performed away from a desk or fixed computer.
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Employee Onboarding
Employee onboarding is the structured process of integrating a new hire into the organization, covering paperwork, role training, culture, and early performance.
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Frontline Worker
A frontline worker is an employee who interacts directly with customers, products, or operations - typically without a dedicated desk, laptop, or company email address.
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Learning Management System (LMS)
An LMS is software that hosts, delivers, and tracks training content. Most legacy LMS platforms were built for office workers and struggle with frontline adoption.
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Microlearning
Microlearning is a training approach that delivers learning in short, focused chunks of 3 to 5 minutes, designed for busy or distributed workforces.
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POSH Training
POSH training is mandatory workplace training under India's Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
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SOP Training
SOP training teaches employees how to perform a specific task in the exact, repeatable way the organization has defined as best practice.
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Spaced Repetition
Spaced repetition is a learning technique that schedules content reviews at increasing intervals to combat the forgetting curve and move information into long-term memory.
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WhatsApp Business API
The WhatsApp Business API lets businesses send approved templated and conversational messages to customers and employees at scale, on Meta's official infrastructure.
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