Frontline Training & Microlearning Glossary
Plain-English definitions for the terms L&D, operations, and compliance teams use when training frontline and deskless workforces.
-
Blended Learning
Blended learning combines digital self-paced training with live in-person or virtual sessions to balance scale with depth.
Read definition → -
Compliance Training
Compliance training is mandatory training that ensures employees understand and follow the laws, regulations, and internal policies that govern their work.
Read definition → -
Deskless Workforce
The deskless workforce is the segment of employees - about 80% of all workers globally - whose jobs are performed away from a desk or fixed computer.
Read definition → -
Employee Onboarding
Employee onboarding is the structured process of integrating a new hire into the organization, covering paperwork, role training, culture, and early performance.
Read definition → -
Frontline Communication
Frontline communication is how organizations reach deskless workers with operational updates, policy changes, and two-way dialogue — without email or intranets.
Read definition → -
Frontline Engagement
Frontline engagement is the practice of keeping deskless workers informed, heard, and motivated through channels that reach them — measured by participation, retention, and performance.
Read definition → -
Frontline Training
Frontline training is workplace learning designed for deskless employees — mobile-first, bite-sized, multilingual, and delivered without corporate email or devices.
Read definition → -
Frontline Worker
A frontline worker is an employee who interacts directly with customers, products, or operations - typically without a dedicated desk, laptop, or company email address.
Read definition → -
Learning Management System (LMS)
An LMS is software that hosts, delivers, and tracks training content. Most legacy LMS platforms were built for office workers and struggle with frontline adoption.
Read definition → -
Microlearning
Microlearning is a training approach that delivers learning in short, focused chunks of 3 to 5 minutes, designed for busy or distributed workforces.
Read definition → -
POSH Training
POSH training is mandatory workplace training under India's Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
Read definition → -
SOP Training
SOP training teaches employees how to perform a specific task in the exact, repeatable way the organization has defined as best practice.
Read definition → -
Spaced Repetition
Spaced repetition is a learning technique that schedules content reviews at increasing intervals to combat the forgetting curve and move information into long-term memory.
Read definition → -
WhatsApp Business API
The WhatsApp Business API lets businesses send approved templated and conversational messages to customers and employees at scale, on Meta's official infrastructure.
Read definition → -
WhatsApp Learning
WhatsApp learning delivers structured training — micro-courses, quizzes, certificates — inside WhatsApp chats, removing app installs and logins from workplace learning.
Read definition →